Register Your Guarantee

1. This guarantee covers failure of the wooden post due to damage caused by fungal attack originating within the zone protected by the Postsaver rot protector to such a degree that the post is no longer fit for purpose.

2. This is subject to:

• The wood being preservative treated to UC4 treatment standard (as defined in BS8417:2024)
• Correct application of the Postsaver rot protector as per application instructions
• Correct installation of Postsaver protected post as per Postsaver installation instructions
• Timber sections used in-ground not being cut, drilled, notched or modified in any way so as to
  expose untreated wood or cause damage to the Postsaver rot protector
• The rot protector not being exposed to damaging chemicals or materials that compromise the outer barrier or inner coating

3. The guarantee is limited to the cost of the rot protector and post. It does not cover any associated costs, including but not limited to, removal of the defective product, disposal of the defective product, installation of the replacement product and any associated labour cost.

4. Postsaver Europe Ltd offer this guarantee to you the consumer and it does not affect any other obligations the retailer may have to you.

5. The guarantee is activated when email confirmation is received from Postsaver (by submitting the above form).

6. Guarantee registrations must be received no later than 90 days from the invoice date to validate any registration.

7. Upon registration the claimant will be sent an email or postal confirmation with notification of registration and a related reference number for the warranty being registered.

8. A copy of your invoice MUST be submitted as proof of purchase. Alternatively, if Postsaver has been fitted by a contactor on your behalf, their invoice detailing use of Postsaver rot protectors should be submitted.

9. The guarantee is not transferable and no alternative will be offered.

10. To submit a guarantee claim you must: Contact Postsaver Customer Services on +44 1452 849322 or sales@postsaver.com to make the request and provide proof of registered guarantee, as per the email confirmation sent at the time of online guarantee registration(s).

11. On submission of a claim for product failure to Postsaver Europe Ltd under this guarantee, the customer shall provide Postsaver Europe Ltd with: The complete inground and above ground section of the failed fence post (including a minimum of 200mm of the post above the top of the rot protector) b: Such other information as Postsaver Europe Ltd may reasonably require such as access to the site of installation, etc. c: A photograph of the affected product in situ.

12. Postsaver Europe Ltd shall then promptly investigate the complaint to establish the issues.